Terms of Service
OVERVIEW
This website is operated by Oria Astra. Throughout the site, the terms “we”, “us” and “our” refer to Oria Astra.
Oria Astra offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional terms and policies referenced herein and/or available by hyperlink.
These Terms apply to all users of the site, including browsers, customers and contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions, you may not access the website or use any services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
1. ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence.
You may not use our products for any illegal or unauthorised purpose or violate any laws in your jurisdiction.
A breach or violation of any of these Terms may result in termination of your access to the Service.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time.
You understand that your content (excluding payment details) may be transferred unencrypted across networks and adapted to technical requirements. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell or exploit any portion of the Service without express written permission.
3. PRODUCTS AND PRICING
All products displayed on our website are subject to availability.
We reserve the right to limit quantities, discontinue products or change prices at any time without notice.
We make every effort to display our products accurately, however we cannot guarantee your device will display colours exactly.
All prices are shown in GBP (£) and include VAT where applicable.
4. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order placed with us.
You agree to provide current, complete and accurate purchase and account information for all transactions made through our store.
5. RETURNS AND REFUNDS
We accept returns within 14 days of receiving your order, subject to the following conditions:
- Items must be unused, unworn and returned in their original packaging
- Items must be returned in resalable condition
Returns will only be accepted for faulty or damaged items.
To initiate a return, please contact us via our Contact page https://oriaastra.com/pages/contact and include your order number and reason for return.
Customers are responsible for return shipping costs unless the item is faulty. Shipping costs are non-refundable.
Sale, discounted or limited-edition items may be non-returnable.
6. INTERNATIONAL CUSTOMS AND DUTIES
Any customs charges or import duties are the responsibility of the customer. Customs policies vary by country and we are not responsible for delays or fees caused by customs procedures.
7. SHIPPING AND DELIVERY
Delivery times are estimates and may vary depending on demand, location and courier performance.
We are not liable for delays caused by courier services, customs or incorrect address information.
8. PRODUCT VARIATION
Product colours, textures and packaging may vary slightly from images shown due to lighting and screen differences.
9. INTELLECTUAL PROPERTY
All content on this website — including text, graphics, logos, product images and videos — is the property of Oria Astra and is protected by copyright and trademark laws.
You may not reproduce or distribute any content without our written permission.
10. PROHIBITED USES
You are prohibited from using the site or its content:
• For unlawful purposes
• To violate any laws or regulations
• To infringe intellectual property rights
• To upload malicious code or viruses
• To harass, abuse or discriminate
We reserve the right to terminate your use of the Service for any prohibited activity.
11. THIRD-PARTY LINKS
Our website may include links to third-party websites. We are not responsible for examining or evaluating their content or accuracy.
12. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
Our products and services are provided “as is” and “as available” without warranties of any kind.
Oria Astra shall not be liable for any indirect, incidental or consequential damages arising from the use of our website or products.
13. INDEMNIFICATION
You agree to indemnify and hold harmless Oria Astra from any claim arising from your breach of these Terms or violation of any law.
14. SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
15. TERMINATION
These Terms remain effective unless terminated by either party. We may terminate this agreement if you fail to comply with any provision.
16. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
17. CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time. Continued use of the site after changes are posted constitutes acceptance of the revised Terms.
18. CONTACT INFORMATION
Questions about these Terms can be submitted via our Contact page:
https://oriaastra.com/pages/contact
